FAQ
How long does delivery take?
Orders within Accra are typically delivered in 1–3 business days. Nationwide delivery across Ghana takes 2–5 business days. Standard shipping is free on all orders.
Can I personalize a product with my own design, name, or photo?
Yes! Most of our products can be personalized. Choose a product, select the personalization option, and upload your design or text. You can also contact us on WhatsApp for help preparing your artwork.
What printing methods do you use?
We use DTF (Direct-to-Film) printing for apparel — vibrant, durable prints that survive wash after wash — and sublimation printing for mugs, tumblers, and hard surfaces for a permanent, scratch-resistant finish.
What payment methods do you accept?
We accept Mobile Money (MTN MoMo, Telecel Cash, AT Money), Visa and Mastercard, and PayPal. All payments are 100% secure and protected.
Can I return or exchange an item?
Yes — we offer a 30-day return policy on non-personalized items in original condition. Personalized/custom items can only be returned if they arrive damaged or with a printing error, in which case we’ll replace them free of charge.
Do you handle bulk or corporate orders?
Absolutely. We print branded merchandise, corporate gifts, staff apparel, and event merch at volume discounts. Contact us with your quantity and requirements for a custom quote.
How do I track my order?
Once your order ships, you’ll receive a confirmation with tracking details by email or WhatsApp. You can also reach our support team any time for an update.
How should I care for my printed apparel?
Wash inside-out in cold water, avoid bleach, and don’t iron directly on the print. This keeps your design vibrant for years. See our full Care Instructions page for details by product type.